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Client Shareholder Team Leader - 12 Months Temporary


Client Shareholder Team Leader - 12 Months Temporary

Eden Scott's are currently recruiting for a reputable investment organisation based in Edinburgh who are seeking an Team Leader in Client Shareholder Specialist Operations team on a contract basis of 12 months which is paid weekly

Due to Covid you will be working from home until further government notice

Responsibilities include:

  • Ensuring all enquiries are answered in full and any issues are resolved
  • Completes security forms in compliance with regulatory requirements
  • Take ownership of all enquiries whilst maintaining company standards and applying Treating Customers Fairly
  • Makes an initial determination of which inquiries should be escalated to the Problem Resolution Team or will necessitate completion of an electronic ticket
  • Provide a polite and professional service ensuring a high grade of service and timely response
  • Ensure that you are up to date with any company changes in the market to ensure a high level of product knowledge.
  • Follow process guides and companies procedures and all times and identify any trend or reoccurring issues that may arise.
  • Has a clear understanding of Policy and Procedures. Completes standard security protocol to verify

Person Specification

  • To be successful in this role you should be confident in delivering explanations and taking ownership of workloads.
  • Strong written communication and investigation skills
  • Previous experience within Financial Services in a customer services role is desired

If you are interested in this role please send your CV to

This position may be just one of numerous opportunities we are handling that you could have an interest in pursuing. If you have not been in touch with us before please call us on 0131 550 1100 or drop off a CV at Financial Services and we will make sure the most relevant Consultant gets back to you as soon as possible. Please note that we never send CVs anywhere without your prior consent.

Eden Scott offers the services of an employment agency for permanent work and an employment business for temporary work.

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