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Financial Services - Client Services

Glasgow
Negotiable
Temporary/Contract

Financial Services -Client Services Specialist - One Year

Eden Scott's client is seeking a Client Services Specialist to provide a high standard of customer service for existing and potential clients who contact us by telephone, in writing and by electronic media (email and secure message).

Principal Responsibilities:

  • Handle client enquiries into the organisation in a polite & professional manner within the timescales detailed in our Service Level Agreement, and within the standards of the Client Support Team
  • Take ownership of providing client with satisfactory resolution within the timescales detailed in our SLAs
  • Undertake training and coaching as directed in order to facilitate the high level of client service required
  • Liase in a professional and friendly manner with other business areas to facilitate response to client enquiries
  • Communicate effectively with all levels of management, other departments and clients
  • Be aware of changing market conditions and their impact on the business
  • Have a working knowledge of Management Company products and procedures
  • Maintain accurate data for all client enquiries
  • Read and respond where necessary to internal communications
  • Participate in projects at the discretion of management

Person Specification

  • Previous Customer Services is required from Financial Services background
  • Previous experience of dealing with processes
  • Excellent Communication Skills
  • Team Player

This role is for one year and paid weekly

If you feel you can rise to the challenge, please contact Karen Kerr at the earliest opportunity on 0131 550 1129 or e-mail Karen.kerr@edenscott.com

Eden Scott offers the services of an employment agency for permanent work and an employment business for temporary work.

This position may be just one of numerous opportunities we are handling that you could have an interest in pursuing. If you have not been in touch with us before, please call on 0131 550 1100 or drop off a CV at financialservices@edenscott.com and we will make sure that most relevant Consultant gets back to you as soon as possible. Please note that we never send CVs anywhere without your prior consent.

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