IT Operations Manager (hands off and non management)

My client offers a dynamic, flexible workplace and seeks an IT Operations Manager to oversee and coordinate IT functions-focusing on strategy and service management rather than hands-on or man management tasks.

About the role:
You will support the Head of IT & Change with the management of day-to-day operations of the IT department, ensuring the business' IT needs are being met and prioritised and deputise when required.

Key Responsibilities:

• Oversee IT systems, infrastructure, and service providers to meet the ongoing needs of the business.


• Ensure operational stability and drive digital transformation, including evaluating current IT system performance and identifying areas for improvement.


• Supporting strategic Alignment IT initiatives with business goals.


• Manage change, release processes, IT risks, and cyber security.


• Act as the key liaison between business and IT, ensuring strong stakeholder relationships and customer satisfaction.


• Overseeing change and release processes to ensure risks are appropriately evaluated and managed, and best practice is followed.

Experience in:

• IT management/oversight.


• Strong alignment of IT projects with business strategy.


• Excellent communication and stakeholder engagement.


• Experience with Managed IT Service Providers.


• SharePoint Administration and ITIL Foundation (desirable).

Benefits

• Competitive salary + bonus.


• Defined benefit pension scheme.


• Hybrid working (home & Edinburgh office).


• Flexible working arrangements anytime between 7am and 7pm


• Internal career advancement


• Inclusive parental policies.


• Employee Assistance Programme.


• Peer-nominated awards & referral bonus.


• Salary Extras portal with discounts, healthcare, gym offers, and more.


• This role may suit candidates who hold the following job titles or key skills:


• IT Service manager, Service Desk Manager, IT Business Relationship Manager

How to Apply
Send your CV to [email protected]
For alternative formats or accommodations, call 07471 353279 for a confidential conversation.

Equal Opportunity Employer - UK work eligibility required.