ITAM Specialist

Excellent opportunity for an ITAM Specialist to join leading banking organisation to to ensure their Service, Asset & Configuration Management (SACM) function is best in class.

SACM is a crucial process in IT Service Management (ITSM) that ensures the optimal management of IT assets throughout their lifecycle. They are looking for a dynamic asset specialist with a focus on HAM expertise to join their busy SACM team in TOCS.

This is your chance to make a significant impact, develop your skills, and shape the future of asset management for the organisation.

What You'll Be Doing:

• Supporting development of lifecycle processes from procurement to disposal.


• Asset baselining and normalisation.


• Configuring and optimising ServiceNow Asset and HAM PRO modules.


• Implementing and executing verification processes, stock audits, and reporting solutions.


• Driving process improvements and ensuring data accuracy and compliance.


• Developing training materials and acting as the primary point of contact for asset management.

Experience required:

• Extensive experience in designing, implementing, and improving Asset (HAM) management at scale.


• Hands-on experience in ServiceNow, specifically in managing the Asset and/or HAM modules.


• Strong understanding of complex enterprise IT technologies (servers, databases, networks, storage, virtualization).


• Familiarity with ITIL principles (ITIL v4 certification preferred but not mandatory).


• Strong analytical skills and a proactive approach to problem-solving.


• Proficiency in developing and executing dashboards, controls, KPIs, and reporting (preferably in ServiceNow; SharePoint and Power BI experience is a plus).


• Excellent verbal and written communication skills to engage stakeholders at all levels.

Desirable experience:

• Knowledge of Configuration Management (CMDB) or Software Asset Management (SAM).

Location: UK based - Remote working with occasional travel to local office if required for workshops.

This is a fantastic opportunity to join a dynamic team, contribute to exciting projects, and grow your career. If you're passionate about asset management and ready for a new challenge, apply today!