HR in Practice: Difficult Conversations & Wellbeing

With Navigator Law and Shore Psychology

HR professionals are often the people others turn to when situations become difficult. Whether it's performance, absence, behaviour or a sensitive personal issue, knowing how to approach challenging conversations confidently and fairly is an essential part of the role. At the same time, consistently supporting others can take its toll on the people providing that support.

This breakfast session brings together employment law and HR specialists from Navigator Employment Law, whose work includes employment disputes, investigations, policies and wider HR support, with the evidence-based mental health expertise of Shore Psychology.

Together, we'll look at both sides of the equation: how to handle difficult conversations effectively and how HR professionals can protect their own wellbeing while supporting others.

HR in Practice: Difficult Conversations & Wellbeing

9:00am | Having Difficult Conversations

With Navigator Employment Law

Difficult conversations are unavoidable in HR, but how they are approached can have a significant impact on the outcome.

Drawing on their experience advising organisations on employment law, HR, investigations, disputes, policies and procedures, the Navigator Employment Law team will explore some of the practical and legal considerations HR professionals should keep in mind when conversations become challenging.

The session will explore areas including:

Preparing properly for a difficult conversation
Creating the right environment for an open and constructive discussion
Approaching sensitive conversations around performance, conduct, absence or workplace relationships
Balancing empathy with the need to be clear and direct
Avoiding some of the common mistakes that can escalate a situation
Understanding when an informal conversation may need to become a formal process
Key employment law developments and recent cases that HR professionals should have on their radar

The aim: to give attendees practical ideas and greater confidence when approaching the conversations that nobody particularly looks forward to having.

9:45am | Looking After the People Who Look After People

With Shore Psychology

HR professionals spend a significant amount of their working lives supporting other people through difficult circumstances. But who is looking after HR?

Shore Psychology provides evidence-based, compassionate and trauma-informed mental health support to individuals, groups and organisations, making them well placed to explore the impact that supporting others can have on HR professionals themselves.

This session will turn the focus onto your own wellbeing, looking at areas such as:

Recognising when the emotional demands of the role are beginning to have an impact
Managing the pressure of being the person others come to with difficult situations
Creating healthy boundaries while remaining empathetic and supportive
Understanding the importance of recovery and psychological wellbeing
Developing practical strategies to manage stress and protect your own resilience
Creating space to look after yourself when your job involves looking after everyone else

The aim: to encourage HR professionals to think about their own wellbeing with the same care and attention they routinely give to the people they support.

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HR in Practice: Difficult Conversations & Wellbeing

With Navigator Law and Shore Psychology

Hiring? Get in touch with us!

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HR in Practice: Difficult Conversations & Wellbeing

With Navigator Law and Shore Psychology

Hiring? Get in touch with us!