CSC Agent

Location: East Kilbride

Shift Pattern: 24/5 rotational shifts (including nights)

Join a Global Leader in IT Solutions as an IT Support Analyst.

Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented IT Support Analyst to join its dynamic team in East Kilbride.

In this role, you will be part of a 24/5 global support operation, delivering exceptional technical assistance and ensuring a seamless experience for customers worldwide. This is an office-based position where collaboration, innovation, and continuous improvement are key.

What You will Do

• Own IT tickets from start to resolution, providing clear communication and timely updates.
• Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
• Support onboarding and offboarding processes, including account management and provisioning.
• Collaborate with IT teams to resolve complex issues while maintaining accountability.
• Contribute to knowledge base articles and process improvements.
• Assist with projects, system upgrades, and maintenance tasks.

Your experience

• Strong communication skills and a customer-first mindset.
• Experience with Windows 10/11, Microsoft 365, Active Directory, and ITSM tools (ServiceNow preferred).
• Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
• Cybersecurity awareness, including MFA and phishing prevention.
• Desirable certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4.

Why this role?

• Be part of a global technology leader driving innovation and excellence.
• Work with cutting-edge tools and contribute to continuous improvement.
• Enjoy a collaborative team culture focused on professional growth.

Benefits package:

· 27 days annual leave + 4 statutory days

· Private Health Insurance

· Matched Company Pension contributions (up to 9% of base salary)

· Life Insurance

· Performance based discretionary bonus

Ready to make an impact? Apply today and help deliver IT excellence to customers worldwide!